Before you go camping

Can I use my Outwell airbed Flock as a floating bed in a pool?

Outwell flocks are built and tested for use as a sleeping mattress in a tent. We strongly advise that they are not used for any other purpose than that for which they were designed.

Can we obtain a Kids Room for our tent?

We stopped making an optional Kids Room in 2009 and have not designed any of our tents to accept these since. These rooms can now only be found in our Fantasy Collection.

Can I obtain poles to convert my roll-up door into a sun canopy?

Yes, these can be purchased from your Outwell dealer.

Can we use our Outwell tent for more than a month at a time?

Outwell manufactures tents for normal holiday use and they are not designed or tested for use over extended periods.

How many mattresses can I fit in a bedroom from your drawings?

Normally you apply the industry standard width of 60cm per person for each person shown in a drawing. However, our recommendation will provide you at least 70-80cm per person

My new self-inflating mat will not inflate?

A new self-inflating mat has been packed for an extended period so you may need to blow into it a few times to ‘reactivate’ the compressed foam core.

Will a synthetic tent leak if I touch the outer when it rains?

Our unique top-quality polyester fabrics used in our outers feature a market-leading polyurethane coating which will not leak when touched.

I have just bought a new tent - do I need to waterproof it?

We recommend that you use a seam sealer or a waterproofing spray at regular intervals for the seams around the zips and toggles.

Should I pitch my tent before I go away?

Yes, it is always advisable that you pitch your tent before going away just to ensure that you are comfortable with the way it pitches and packs away again.

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