Before you go camping

Can I use my Outwell airbed Flock as a floating bed in a pool?

Outwell flocks are built and tested for use as a sleeping mattress in a tent. We strongly advise that they are not used for any other purpose than that for which they were designed.

We hope that this has helped answer your question. If we can be of further assistance please contact us here.

Can we obtain a Kids Room for our tent?

We stopped making an optional Kids Room in 2009 and have not designed any of our tents to accept these since. These rooms can now only be found in our Fantasy Collection.

We hope that this has helped answer your question. If we can be of further assistance please contact us here.

How to maintain Outwell Polycotton/Cotton Tents

Outwell tents are made to the highest standards using the best materials available in the marketplace today. The polycotton/Cotton fabrics that we use are very high quality and are therefore naturally waterproof and breathable before use.

Weathering your tent before you go camping is not essential however you should be aware that during the first time of use in wet weather you may experience some water ingress. To alleviate this there is a weathering process that you can go through before you go away.

Due to the manufacturing process, the sewing can cause needle ‘holes’ to be noticeable along the seams  in the tent – these are nothing to worry about and will in a short space of time seal themselves. Basically what has happened is that the needle is slightly thicker than the thread, and when it is stitched through the fabric, it can leave a needle sized ‘hole’ – this has a very slim chance of letting water through. The fact is there are 1000’s of needle ‘holes’ in each tent BUT we know that in the vast majority of cases these will not leak although occasionally one or two might. As these ‘holes’ get wet the thread will swell and the canvas will shrink so that everything becomes sealed – this is the weathering process.

There are two basic options (once pitched), either hosing it down with a garden hose, or waiting for rain. Hosing down the tent with a garden hose, particularly on the seams will allow the fabric to tighten and the thread to swell. This is best done on a warm, dry day so that your tent can dry out quickly and if necessary you can repeat the process. If you wait for rain the process will be longer as you will have to wait for a period of good weather to get your tent dry before packing it away.

There is a water repellent coating on the fabric that allows water to bead very quickly off the fabric thus aiding the waterproof process but not hindering the breathable properties of the fabric. After very prolonged use this coating will wear away, this does not hinder the overall performance of the tent/fabric but if need be can be reapplied using a reputable water based repellent as available in all good outdoor retailers.

All Outwell Polycotton/Cotton tents are both waterproof and breathable – this is the unique nature of this fabric allowing them to have the best properties for use when out camping. This makes the fabric dynamic in use and the best choice for the most comfortable, camping experience in all climates.

We hope that this has helped answer your question. If we can be of further assistance please contact us here.
 


How to maintain Outwell Smart Air Tents

Outwell Smart Air tents are made to the highest standards using the best materials available in the marketplace today. The polycotton fabric that we use is of a very high quality and is therefore naturally waterproof and breathable before use.

Due to the manufacturing process, the sewing can cause needle ‘holes’ to be noticeable along the seams  in the tent – these are nothing to worry about and will in a short space of time seal themselves. Basically what has happened is that the needle is slightly thicker than the thread, and when it is stitched through the fabric, it can leave a needle sized ‘hole’ – this has a very slim chance of letting water through. The fact is there are 1000’s of needle ‘holes’ in each tent BUT we know that in the vast majority of cases these will not leak although occasionally one or two might. As these ‘holes’ get wet the thread will swell and the canvas will shrink so that everything becomes sealed – this is the weathering process.

When the Smart Air Poles (tubes) are inflated they can ‘stretch’ the needle holes making them much more vulnerable to water ingress. To alleviate this potential issue we recommend that, prior to use in the rain, all the Air Pole seams are sprayed on the outside of the tent with Outwell Waterguard, or a propriety make of waterproof spray suitable for polycotton fabrics – this can be done at the campsite when you first arrive if need be. This treatment is fully advisable for all Outwell polycotton Smart Air Tents and will not affect the weathering process or the waterproof and breathable properties of the fabric when in use.

After doing this there is generally little need to weather your tent but if you wish to do so then there are two basic options. Once the tent is pitched you can either wet it with a garden hose, or waiting for the rain. Wetting the tent with a garden hose, particularly on the seams will allow the fabric to tighten and the thread to swell. This is best done on a warm, dry day so that your tent can dry out quickly and if necessary you can repeat the process. If you wait for rain the process will be longer as you will have to wait for a period of good weather to get your tent dry before packing it away.

There is a water repellent coating on the fabric that allows water to bead very quickly off the fabric thus aiding the waterproof process but not hindering the breathable properties of the fabric. After very prolonged use this coating will wear away, this does not hinder the overall performance of the tent/fabric but if need be can be reapplied using a reputable water based repellent as available in all good outdoor retailers.

All Outwell Smart Air Polycotton tents are both waterproof and breathable – this is the unique nature of this fabric allowing them to have the best properties for use when out camping. This makes the fabric dynamic in use and the best choice for the most comfortable, camping experience in all climates.

We hope that this has helped answer your question. If we can be of further assistance please contact us here.



Can I obtain poles to convert my roll-up door into a sun canopy?

Yes, these can be purchased from your Outwell dealer.

We hope that this has helped answer your question. If we can be of further assistance please contact us here.

Can we use our Outwell tent for more than a month at a time?

Outwell manufactures tents for normal holiday use and they are not designed or tested for use over extended periods.

We hope that this has helped answer your question. If we can be of further assistance please contact us here.

How to attach an Outwell Awning to a Vehicle?


How to fix an Outwell Awning
Suction Cups
Suction cups (not supplied by Outwell) – to fix the channel pole without rain gutter or channel railing: simply clamp the channel pole in the suction cup and fix it to a dry, clean vehicle roof.
Rail Slide System
For vehicles already fitted with an awning rail, Outwell also offer the possibility to slide the flysheet into the rail with the same system used by caravans.
 
How to fix an Outwell Awning
Railing Celcro Fixing
If your vehicle has a roof railing bar, you can use the sewn-in Velcro closures on Outwell Awnings.
 

We hope that this has helped answer your question. If we can be of further assistance please contact us here.

How many mattresses can I fit in a bedroom from your drawings?

Normally you apply the industry standard width of 60cm per person for each person shown in a drawing. However, our recommendation will provide you at least 70-80cm per person.

We hope that this has helped answer your question. If we can be of further assistance please contact us here.

My new self-inflating mat will not inflate?

A new self-inflating mat has been packed for an extended period so you may need to blow into it a few times to ‘reactivate’ the compressed foam core.

We hope that this has helped answer your question. If we can be of further assistance please contact us here.

Will a synthetic tent leak if I touch the outer when it rains?

Our unique top-quality polyester fabrics used in our outers feature a market-leading polyurethane coating which will not leak when touched.

We hope that this has helped answer your question. If we can be of further assistance please contact us here.

I have just bought a new tent - do I need to waterproof it?

We recommend that you use a seam sealer or a waterproofing spray at regular intervals for the seams around the zips and toggles.

We hope that this has helped answer your question. If we can be of further assistance please contact us here.

Should I pitch my tent before I go away?

Yes, it is always advisable that you pitch your tent before going away just to ensure that you are comfortable with the way it pitches and packs away again.

We hope that this has helped answer your question. If we can be of further assistance please contact us here.

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