We operate under European law and terms of warranty conditions; offering two years limited warranty on manufacturing faults. We do not sell directly to private customers. Warranty issues are to be handled by the dealer (Sales of Goods Act). We therefore kindly ask you to contact the Outwell dealer where you have bought the product. They will then be able to advise you further.
Copy of proof of purchase is required with all potential warranty claims.
We do not warrant against malfunction, failure or damage of fabric and component that has resulted from improper or unreasonable use, misuse or damage sustained after purchase, or subject to normal wear and tear such as limited or incorrect pitching, poor maintenance, abuse or neglect, using the tent not fit for purpose and alteration of the tent or damage due to excessive winds/weather, improper re-packing or natural degradation due to sunlight.
We will where possible always attempt a repair and offer spare parts before replacement. Goods that are repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.
Please note: due to Health and Safety at work regulations we require goods to be returned clean, dry and hygienic for inspection and repair. Is the tent dirty or wet it will be returned immediately on the expense of the buyer (end-user). The general rule is that if it smells, is visibly dirty or wet it will be rejected.