FAQ - Tapis et toiles de sol

Can a new carpet match my older tent model?

As a rule, our carpets are tailored for specific tents within a given year and, thus, we cannot guarantee that carpets for another tent and/or year may perfectly fit your tent.

However, if you can accept a near fit then you should follow these steps:

1) Find a new tent model with the same number of persons as your older tent. You can use the filteroptions to filter the required number of people.

2) Now you need to check the length and floor cut of the tent models.

3) You are now able to see if any of the new carpets fits you tent.

I have a claim - who should I contact?

We do not sell directly to private customers and warranty issues are to be handled by the dealer (Sales of Goods Act). We therefore kindly ask you to contact the Outwell dealer where you have bought the product. They will then be able to advise you further.

Where can I buy a specific product?

Please go to the product webpage of the product that you would like to buy and click on the button "Find your nearest Outwell Dealers here".

You will then get a list showing dealers who have bought products in this collection of tents. Unfortunately we do not know if they have it in stock, but please try to contact the dealer. 

If it regards to an older model we recommend that you try to search for it on the internet.

Click here to go to our Outwell product page

We hope that this has helped answer your question. If we can be of further assistance please contact us here.

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