Got a question that needs answering or a problem to solve? Then the chances are we’ve got it covered.

We’ve compiled answers to the most common questions that we receive and you will find them all here.

In order to help you to get a quick answer we have split up the questions into categories. Please select which kind of product category your question regards or use the search functionality.


We have lots of answers for you...

I have a claim - who should I contact?

We do not sell directly to private customers and warranty issues are to be handled by the dealer (Sales of Goods Act). We therefore kindly ask you to contact the Outwell dealer where you have bought the product. They will then be able to advise you further.

Will a new extension / awning fit my old tent?

As a rule, our extensions and awnings are made to fit specific tents within a given year to ensure performance and, thus, we cannot advise if an extension or awning made for another tent type and/or year may fit your tent.

However, many Outwell campers have experience of mixing extensions with various tent models and will often have experimented with combinations. In order to make an evaluation they check the dimensions and attachment method for the tent in question. It is important that the extension is slightly larger than the tent in order to fit and it is common to look at awnings and extensions that have 5cm extra each side (10cm in total) and 5cm extra in height.

We cannot guarantee any combination of tent and awning outside our own parameters. You can find more about buying awnings here:

I need a spare part for my tent, where can I order it?

Your nearest Outwell dealer will be able to order up spares if they do not have them in stock. Unfortunately our dealers are not obligated to sell spares but most of our dealers do this to give that extra service. You can locate your nearest dealer on our website's search facility. 

Before you contact you dealer you need to find the production year of your tent. You will find a label normally located in the right hand bedroom. At the bottom right of the label you will find something similar to ‘O/A 15’. In this case it means the tent was produced in 2015.

If the Outwell dealer can't help you we recommend that you contact our repair agent www.scottishmountaingear.com

Where can I buy a specific product?

Please go to the product webpage of the product that you would like to buy and click on the button "Find your nearest Outwell Dealers here".

You will then get a list showing dealers who have bought products in this collection of tents. Unfortunately we do not know if they have it in stock, but please try to contact the dealer. 

If it regards an older model we recommend that you try to search for it on the internet.

Click here to go to our Outwell product page

Where can I see a specific tent on display?

Unfortunately we are unable to record which tents can be seen on display at shops around the country for this is decided by individual dealers and may well change throughout the season.

Your nearest dealer can be located through our website's search facility and we can only advise that they be contacted to see if they have the specific tent erected. Click on link to find our dealers. http://www.outwell.com/en/Dealers.aspx

Alternatively, you can see upcoming tent shows in our tent show calendar here: http://www.outwell.com/About-Outwell/Tentshows

It may also be worth contacting unofficial Outwell fan groups on Facebook. Members will often know what is on show locally to them. A list can be found here:


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