To help us expedite your request for spare parts as quickly and efficiently as possible we ask you supply the following.

For all tent spares: please provide the Barcode number (bar codes start 5 709 388 xxx xxx) or product number for your tent to ensure we send the correct parts for the specific model and year of production. These are located on the outside of the tent bag.

For poles and air tubes, please provide a detailed description of the parts required. We only need the colour code to determine the correct pole, but please identify the air tube by counting its position from the front of the tent.

For other spare parts please fill out the contact form.

We will reply as soon as possible with price and stock situation of the relevant part.

Please notice: 

If you haven't received a confirmation email assigning you a ticket no. within 30 minutes of submitting the contact form, it may be that is has ended in your email's SPAM/JUNK filter.

Check the SPAM folder and mark the reply as not SPAM. In the future, your correspondence with our service department will now come in your inbox.

If you have not received any confirmation, we kindly ask you re-submit your inquiry.