According to the Sales of Googds Act. you need to contact the Outwell dealer where you have bought the product. They will then be able to advise you further.
 

Unfortunately we are unable to record which tents can be seen on display at shops around the country for this is decided by individual dealers and may well change throughout the season.

Your nearest dealer can be located through our website's search facility and we can only advise that they be contacted to see if they have the specific tent erected. Click here to find our dealers.

Alternatively, you can see upcoming tent shows in our tent show calendar here 

It may also be worth contacting unofficial Outwell fan groups on Facebook. Members will often know what is on show locally to them. A list can be found here:

https://www.facebook.com/outwellownersclubs/info/?tab=page_info

Your nearest Outwell dealer will be able to order up spares if they do not have them in stock. Unfortunately our dealers are not obligated to sell spares but most of our dealers do this to give that extra service. You can locate your nearest dealer here using our website's search facility.

Before you contact you dealer you need to find the production year of your tent. You will find a label normally located in the right hand bedroom. At the bottom right of the label you will find something similar to ‘O/A 15’. In this case it means the tent was produced in 2015.

If the Outwell dealer can't help you we recommend that you contact our repair agent www.scottishmountaingear.com

As a rule, our extensions and awnings are made to fit specific tents within a given year to ensure performance and, thus, we cannot advise if an extension or awning made for another tent type and/or year may fit your tent.

However, many Outwell campers have experience of mixing extensions with various tent models and will often have experimented with combinations. In order to make an evaluation they check the dimensions and attachment method for the tent in question. It is important that the extension is slightly larger than the tent in order to fit and it is common to look at awnings and extensions that have 5cm extra each side (10cm in total) and 5cm extra in height. 

We cannot guarantee any combination of tent and awning outside our own parameters. You can find more about buying awnings here

Check out a florplan and you'll get a goog idea if a tent meets your needs before you buy. Our simple guide will help you get the most out of the information they contain.

Pour des performances optimales, nous vous recommandons de gonfler les tubes à air Outwell à un maximum de 9 PSI. 

Gardez à l’esprit que les variations de température ambiante affecteront la pression d'air dans le tube. 

Une chute de température après avoir monté votre tente, signifie que la pression de l'air sera réduite et que vous devrez peut-être vous adapter au froid en pompant plus d'air pour obtenir 9 PSI qui maintient la rigidité et la performance. 

Une élévation de température après avoir monté votre tente ou vous être adapté au froid, augmentera la pression de l’air dans un tube. Bien qu’une marge de sécurité soit prévue, ceci peut être important et nous vous conseillons de gonfler à une pression plus faible lorsque vous montez par temps froid, comme tôt le matin, pour permettre ensuite une augmentation importante de la température et donc de la pression. Pour éviter tout risque de dommages, vérifier régulièrement la pression et purger l'air si nécessaire.

Nous vous conseillons de vérifier régulièrement la pression d'air lors de la routine d'entretien quotidien de la tente, ainsi que la sécurité des piquets et la tension du hauban. 

Unfortunately the warranty does not cover wind or storm damage. Testing and determination of Outwell Wind Stabilizer System (OWS System) performance and matching Beaufort ratings is based on the knowledge and technique available to Outwell at the time of testing. Outwell is not responsible if a subsequent development may show that Outwell’s knowledge and technique is flawed or incorrect. This tent’s ratings are obtained by erecting and testing similar tents at wind simulator facilities of Oase Outdoors ApS. The ratings are therefore no guarantee for the properties of this tent. Factors such as varying ground conditions, inadequate pegs, weather conditions, defective or incorrect pitching of the tent and normal wear and tear can lead to a tent’s performance differing from the specified ratings. 

We recommend taking the following into account if you go camping in high wind. When erecting the tent, do not secure it too tightly, otherwise it will not be able to adapt to varying wind and weather conditions. Replace the normal tent pegs with storm pegs if strong winds are expected. Stronger V-shape metal pegs are suggested for hard ground and rock pegs for stonier conditions. Do not use guylines or rubber pegging ring to pull out the tent pegs.

Outwell Smart Air tents are made to the highest standards using the best materials available in the marketplace today. The polycotton fabric that we use is of a very high quality and is therefore naturally waterproof and breathable before use.

Due to the manufacturing process, the sewing can cause needle ‘holes’ to be noticeable along the seams  in the tent – these are nothing to worry about and will in a short space of time seal themselves. Basically what has happened is that the needle is slightly thicker than the thread, and when it is stitched through the fabric, it can leave a needle sized ‘hole’ – this has a very slim chance of letting water through. The fact is there are 1000’s of needle ‘holes’ in each tent BUT we know that in the vast majority of cases these will not leak although occasionally one or two might. As these ‘holes’ get wet the thread will swell and the canvas will shrink so that everything becomes sealed – this is the weathering process.

When the Smart Air Poles (tubes) are inflated they can ‘stretch’ the needle holes making them much more vulnerable to water ingress. To alleviate this potential issue we recommend that, prior to use in the rain, all the Air Pole seams are sprayed on the outside of the tent with Outwell Waterguard, or a propriety make of waterproof spray suitable for polycotton fabrics – this can be done at the campsite when you first arrive if need be. This treatment is fully advisable for all Outwell polycotton Smart Air Tents and will not affect the weathering process or the waterproof and breathable properties of the fabric when in use.

After doing this there is generally little need to weather your tent but if you wish to do so then there are two basic options. Once the tent is pitched you can either wet it with a garden hose, or waiting for the rain. Wetting the tent with a garden hose, particularly on the seams will allow the fabric to tighten and the thread to swell. This is best done on a warm, dry day so that your tent can dry out quickly and if necessary you can repeat the process. If you wait for rain the process will be longer as you will have to wait for a period of good weather to get your tent dry before packing it away.

There is a water repellent coating on the fabric that allows water to bead very quickly off the fabric thus aiding the waterproof process but not hindering the breathable properties of the fabric. After very prolonged use this coating will wear away, this does not hinder the overall performance of the tent/fabric but if need be can be reapplied using a reputable water based repellent as available in all good outdoor retailers.

All Outwell Smart Air Polycotton tents are both waterproof and breathable – this is the unique nature of this fabric allowing them to have the best properties for use when out camping. This makes the fabric dynamic in use and the best choice for the most comfortable, camping experience in all climates.

Outwell tents are made to the highest standards using the best materials available in the marketplace today. The polycotton/Cotton fabrics that we use are very high quality and are therefore naturally waterproof and breathable before use.

Weathering your tent before you go camping is not essential however you should be aware that during the first time of use in wet weather you may experience some water ingress. To alleviate this there is a weathering process that you can go through before you go away.

Due to the manufacturing process, the sewing can cause needle ‘holes’ to be noticeable along the seams  in the tent – these are nothing to worry about and will in a short space of time seal themselves. Basically what has happened is that the needle is slightly thicker than the thread, and when it is stitched through the fabric, it can leave a needle sized ‘hole’ – this has a very slim chance of letting water through. The fact is there are 1000’s of needle ‘holes’ in each tent BUT we know that in the vast majority of cases these will not leak although occasionally one or two might. As these ‘holes’ get wet the thread will swell and the canvas will shrink so that everything becomes sealed – this is the weathering process.

There are two basic options (once pitched), either hosing it down with a garden hose, or waiting for rain. Hosing down the tent with a garden hose, particularly on the seams will allow the fabric to tighten and the thread to swell. This is best done on a warm, dry day so that your tent can dry out quickly and if necessary you can repeat the process. If you wait for rain the process will be longer as you will have to wait for a period of good weather to get your tent dry before packing it away.

There is a water repellent coating on the fabric that allows water to bead very quickly off the fabric thus aiding the waterproof process but not hindering the breathable properties of the fabric. After very prolonged use this coating will wear away, this does not hinder the overall performance of the tent/fabric but if need be can be reapplied using a reputable water based repellent as available in all good outdoor retailers.

All Outwell Polycotton/Cotton tents are both waterproof and breathable – this is the unique nature of this fabric allowing them to have the best properties for use when out camping. This makes the fabric dynamic in use and the best choice for the most comfortable, camping experience in all climates.

Yes, it is always advisable that you pitch your tent before going away just to ensure that you are comfortable with the way it pitches and packs away again.

Yes, we have two sets of upright steels in our range, which you can buy from your local Outwell dealer.

Upright steel poles 130 cm

Upright steel poles 200 cm

Experience and testing show that this is probably condensation. Our polyester tent fabric features a waterproof coating on its inner surface. Moisture condenses out of the warm inner air when it meets the cold surface and a substantial amount of water can be produced depending on factors such as weather conditions and the number of campers in the tent. Modern, fully sealed tents are more prone to the appearance of condensation but the problem can be alleviated by opening the ventilation panels and doors.

To rule out a leaking seam, thoroughly check each sewn area and ensure the tape used is in good order. Repairs can be made using a seam sealer.

We recommend that you use a seam sealer or a waterproofing spray at regular intervals for the seams around the zips and toggles. 

Using a stove or barbecue inside of homes, vehicles, tents, or caravans carries the risk of injury, fire and carbon monoxide poisoning (CO).

Never burn charcoal inside of homes, vehicles, tents, or caravans. Charcoal should never be used indoors, even if ventilation is provided. Since charcoal produces carbon monoxide until the charcoal is completely extinguished, do not store the grill indoors with freshly used coals.

Use only battery operated camping equipment, such as flashlights or lanterns inside the tent. When cooking, keep a fire extinguisher within reach

Outwell manufactures tents for normal holiday use and they are not designed or tested for use over extended periods.

Hydrostatic head is a measurement of the water resistance of a coated fabric. It is found by applying water under increasing pressure to a given area until droplets are forced through. The measurement, eg 3,000mm hydrostatic head, is the pressure of the column height of the water at which point the coating fails.

The hydrostatic head test cannot be applied to cotton or polycotton tents for these materials, such as our Outtex Airtec fabric, do not have a coating. Instead, our tightly woven fabric contains natural cotton fibres that swell when wet to close the weave holes and prevent water ingress. This natural process is aided by an external water-repellent treatment that assists water bead and roll off the outer surface.

The highly breathable nature of Outtex Airtech fabric means campers can enjoy a virtually condensation free environment that feels warm in winter and cool in summer – something that you will not find when using a synthetic tent. 

Click here to see our DIY Video and learn how to pack your tent away.

Click here to see our DIY Video and learn how to repair a groundsheet

Below you can view our video "How to replace an Air Tube in your Outwell Air tent"

We advise you repair your tent using high quality repair tape like Mcnett’s Tenacious Tape, Gorilla Clear Repair Tape or Tear Aid. Which is readily available at outdoor retailers or can be found online.
​Apply this to both sides of the tear, for added strength.

We recommend that you contact www.tenhoope.nl for tent repairs when out of guarantee.
They will be able to provide a quote for mending the tent.

According to the Sales of Googds Act. you need to contact the Outwell dealer where you have bought the product. They will then be able to advise you further.

If you bought the product at our webshop we would like you to contact us at this link: http://test.outwell.com/en-gb/articlepage

Unfortunately we are unable to record which tents can be seen on display at shops around the country for this is decided by individual dealers and may well change throughout the season. 

Your nearest dealer can be located through our website's search facility and we can only advise that they be contacted to see if they have the specific tent erected. Click here to find our dealers. 

Alternatively, you can see upcoming tent shows in our tent show calendar here.

It may also be worth contacting unofficial Outwell fan groups on Facebook. Members will often know what is on show locally to them. A list can be found here:

https://www.facebook.com/outwellownersclubs/info/?tab=page_info

Your nearest Outwell dealer will be able to order up spares if they do not have them in stock. Unfortunately our dealers are not obligated to sell spares but most of our dealers do this to give that extra service. You can locate your nearest dealer on our website's search facility. 

Before you contact you dealer you need to find the production year of your tent. You will find a label normally located in the right hand bedroom. At the bottom right of the label you will find something similar to ‘O/A 15’. In this case it means the tent was produced in 2015.

If the Outwell dealer can't help you we recommend that you contact our repair agent www.scottishmountaingear.com

As a rule, our carpets are tailored for specific tents within a given year and, thus, we cannot guarantee that carpets for another tent and/or year may perfectly fit your tent.

However, if you can accept a near fit then you are welcome to try our buying guide here.

According to the Sales of Googds Act. you need to contact the Outwell dealer where you have bought the product. They will then be able to advise you further.

 

Here you can download the care instruction for our carpets.

To gain the most of your sleeping bag, please follow the below use and care instructions: 

1. For optimal insulation shake the sleeping bag well before use.
2. Always open your bag for airing after every use. 
3. If possible, use a sleeping bag liner to extend the lifetime of your sleeping bag.
4. Spot clean your bag with lukewarm soapy water and sponge when necessary. Light dirty areas on the surface can be removed with a stiff brush. 
5. If your sleeping bag is extremely dirty, please machine wash it and follow the instructions below:

A. Use an oversize commercial automatic machine utilizing rotating drum only. DO NOT use an
alligator type top-loaded machine. 
B. Max. water-temperature 30°C.
C. Use a proprietary liquid designed for laundry.
D. Rinse out the sleeping bag a least 5 times.
E. Press the water out of the bag by hand or max. 20 sec. spin-dry. DO NOT wring!
F. For drying: in drying-machine at low temperature. Use two dryer balls so the down is evenly spread in the sleeping bag and the loft is restored. As an alternative place the sleeping bag horizontal and let it drip-dry, NEVER hang-dry!

6. Store the sleeping bag after use in the storage sack this will retain the loft.

WARNING: Sleeping bag fabrics and insulating materials can burn when let in contact with flame source. Do not place close to any open flame!

Yes, your new sleeping bag is fully machine washable.

To gain the most of your sleeping bag, please follow the below use and care instructions:

1. For optimal insulation shake the sleeping bag well before use.
2. Always open your bag for airing after every use.
3. If possible, use a sleeping bag liner to extend the lifetime of your sleeping bag.
4. Spot clean your bag with lukewarm soapy water and sponge when necessary. Light dirty areas on the surface can be removed with a stiff brush.
5. If your sleeping bag is extremely dirty, please machine wash it and follow the instructions below:

A. Use an oversize commercial automatic machine utilizing rotating drum only. DO NOT use an alligator type top-loaded machine.
B. Max. water-temperature 30°C.
C. Use a proprietary liquid designed for laundry.
D. Rinse out the sleeping bag a least 5 times.
E. Press the water out of the bag by hand or max. 20 sec. spin-dry.DO NOT wring!
F. For drying: in drying-machine at low temperature. As an alternative place the sleeping bag horizontal and let it drip-dry, NEVER hang-dry!

WARNING: Sleeping bag fabrics and insulating materials can burn when let in contact with flame source. Do not place close to any open flame!

It is only recently that an official European-wide system of assessing and comparing the warmth of sleeping bags was introduced and we were delighted to sign up. The standard defines how to test, measure and label sleeping bags.

Warmth ratings

The official European-wide system defines how to test, measure and label sleeping bags. A computer-controlled dummy similar in size and shape to an average human body is placed inside a sleeping bag and monitored in a temperature-controlled climate chamber. Standard tests give a range of comfort levels for men and women. EN13537 is the code on quality sleeping bags and it certainly helps in working out what warmth a bag will offer. Outstanding insulation from the ground with a Outwell flock or self-inflating mat will help to maximise any bag’s insulation performance.

Tcomfort • lower comfort limit in standard use (woman).
Tlimit • lower limit when curled up in standard use (man).
Textreme • lowest extreme temperature for survival (woman).
Tmax • upper comfort limit without over heating (man).

According to the Sales of Googds Act. you need to contact the Outwell dealer where you have bought the product. They will then be able to advise you further.

According to the Sales of Googds Act. you need to contact the Outwell dealer where you have bought the product. They will then be able to advise you further.

It is very common for flocks and air beds to become soft over night. This is normally due to temperature change – as the air inside a flock/ airbed cools it ‘shrinks’. Likewise, air inside a flock/airbed will expand as it heats up during the day.

However, if a flock/airbed is completely deflated then please contact your retailer to discuss warranty procedure or repair.

You are also able to repair it yourself with our repair kit - see here:

https://prod.outwell.com/fr-fr/ecommerce/tentes/piquets-et-accessoires-de-tentes/maintenance/necessaire-de-reparation-sur-place

A new self-inflating mat has been packed for an extended period so you may need to blow into it a few times to ‘reactivate’ the compressed foam core.

According to the Sales of Googds Act. you need to contact the Outwell dealer where you have bought the product. They will then be able to advise you further.

On the packaging you will find a label stating the power consumption of the coolbox.

You are also able to find it on our website on the specific product page. You will find it in the feature photo bar. 

Please contact your local dealer and he will be able to help you.

Si vous avez besoin d'une pièce de rechange dans un délai donné, des pièces de rechange ordinaires, telles que des thermostats, des capteurs de température, des circuits imprimés et des sources lumineuses remplaçables, des poignées et des charnières peuvent être commandées pour la plupart de nos glacières. Pour plus d'informations et pour commander des pièces de rechange, veuillez contacter notre service après-vente

Les instructions pour l'élimination du produit se trouvent dans le manuel. 
Des instructions sur la façon de démonter le produit peuvent être trouvées dans le manuel.

Retrouvez le manuel ici

According to the Sales of Googds Act. you need to contact the Outwell dealer where you have bought the product.They will then be able to advise you further.

 

We are sorry to inform you that we do not stock spares for furniture and are therefore unable to send you any replacement parts.

According to the Sales of Googds Act. you need to contact the Outwell dealer where you have bought the product. They will then be able to advise you further.

Click here to see our video "How to assemble Outwell Asado Grill"

Trouvez ici les manuels des anciennes glacières ou des modèles de lampes